At Adera Chemicals, we are committed to providing quality products and a reliable customer experience. Because of the nature of our products, returns and refunds are subject to the terms outlined in this policy.

Please review this policy carefully before placing an order.

Return Eligibility

Due to product quality, safety, and handling considerations, Adera Chemicals generally does not accept returns of products once they have been shipped or delivered.

Returns may only be considered in limited circumstances, such as:

• Incorrect product received

• Product damaged during shipping

• Missing items from an order

• Product received in a condition that differs significantly from the order

Any return request must be approved by Adera Chemicals before the product is sent back.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us evaluate the issue, we may request:

• Your order number

• A description of the issue

• Clear photographs of the packaging

• Clear photographs of the affected product

• Photographs showing the shipping label

Please retain the original packaging until the matter has been reviewed.

Once the claim has been evaluated, we will determine the appropriate resolution based on the circumstances.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact Adera Chemicals promptly.

We will review the order details and, where appropriate, may provide a replacement or another suitable resolution.

Customers should verify their order upon delivery and report discrepancies as soon as reasonably possible.

Non-Returnable Products

For quality and safety reasons, certain products may not be eligible for return or exchange.

This may include:

• Opened products

• Used products

• Products with broken or altered seals

• Products damaged after delivery due to improper handling

• Products that have been stored incorrectly

• Products returned without prior authorization

• Products that are otherwise unsuitable for resale

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

Once a refund has been initiated by Adera Chemicals, the time required for the funds to appear in your account is outside our direct control.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may be accepted only if the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

Refund eligibility for returned packages will be determined based on the circumstances and applicable policies.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because of customer-related circumstances, Adera Chemicals may deduct applicable shipping, return, or handling costs from any approved refund.

If the package is returned due to circumstances outside the customer’s control, we will review the situation individually.

Exchanges

Because of the nature of our products, Adera Chemicals generally does not offer product exchanges.

If you receive an incorrect or damaged item, please contact us so that we can review the situation and determine an appropriate resolution.

Return Authorization

Do not send products back without first contacting Adera Chemicals.

Unauthorized returns may not be accepted or processed.

If a return is approved, our support team will provide the necessary instructions regarding the return process.

Refund Exceptions

Refunds may not be available in situations involving:

• Customer preference or change of mind

• Improper storage or handling after delivery

• Product misuse

• Failure to follow applicable product instructions

• Incorrect shipping information provided by the customer

• Delays caused by shipping carriers

• Customs restrictions or import issues

• Packages refused or abandoned by the recipient

Any refund request will be reviewed according to the circumstances of the order and applicable laws.

Contact Us

If you believe there is an issue with your order or you would like to request a return or refund review, please contact the Adera Chemicals support team.

When contacting us, please include your order number and a clear description of the issue.

Email: aderachemicals@gmail.com